Money transfers via Contact

Features of the Contact money transfer system

When the system first started operating, its only function was cash transfers. Now the service offers many more capabilities. With its help, you can:

• make standard cash transfers, to a card, or to an account;
• make transfers abroad by phone number;
• top up bank cards with a minimal commission;
• top up e-wallets, pay for communication services, credits and loans, taxes, levies, state duties and fines, online store purchases, travel services, and insurance.

How to transfer money using Contact?

You can transfer money using a money transfer system in three ways: directly at a service branch, on the official website, and in the mobile app. Let's look at all three options in more detail.

At a money transfer system branch

To transfer funds in cash, you first need to find the nearest branch. The system's website itself does not have information about offices and their addresses, so you will have to use a map in a search engine. For the transfer itself, you will only need money and the sender's passport.

To do this, the user needs to fill in information about themselves and the recipient's details, give the completed receipt and cash to the cashier, and receive a receipt confirming that the payment has been accepted for processing.

On the official website

To transfer money via the official website with cash receipt, you need to:

• go to the official website of the Contact money transfer system at link;
• log in to your personal account;
• in the main menu, select the 'Send transfer' section;
• select the transfer destination;
• choose cash as the receipt method;
• click the “Next” button;
• enter the transfer amount and currency;
• enter the sender's and recipient's last name, first name and patronymic;
• check the box;
• click the “Next” button;
• enter card details;
• click the “Next” button;
• enter the payment confirmation code.

In the mobile app

To transfer via the mobile app, you need to:

• install the app on your phone;
• log in to the system using your phone number;
• in the main menu, select 'Send money';
• select 'Send transfer';
• select the transfer destination;
• select 'Cash' as the receipt method;
• click the "Continue" button;
• enter the transfer amount and currency;
• click the "Continue" button;
• enter the sender's and recipient's last name, first name and patronymic;
• check the box;
• click the "Continue" button;
• enter card details;
• tap the 'Pay' button;
• enter the payment confirmation code.

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How to contact the Contact support service?

If users of the Contact money transfer system have questions or difficulties, they can contact its information and technical support service. The easiest way to do this is to call the hotline. Today, the following numbers are available to customers:

• +7 495 981 42 55 — a paid number for residents of Russia; the cost of the call depends on the mobile operator's tariffs;
• 8 800 200 42 42 — a free number for residents of Russia and Kazakhstan from landline phones and payphones;
• 8 10 800 2020 42 42 — a free number for residents of the Republic of Belarus and the Republic of Uzbekistan from landline phones;
• 00 800 2020 42 42 — a free number for residents of Kyrgyzstan from landline phones, residents of Moldova from landline phones and the Moldtelecom mobile network, and from Moldtelecom payphones.

In addition, you can ask a question in a special feedback form. To do this, you need to click the 'Ask a question' button in the main menu of the site, write the text of your message, and specify your first and last name, address email address, and phone number. Click the 'Send' button.

Answering frequent questions

To conclude the article, we will answer the most frequently asked questions on the topic.

How do I register in the Contact system?

To register, you just need to provide your mobile phone number and then enter the confirmation code.

What documents are needed to transfer money at a branch?

You will need any identity document. It can be a Russian passport, temporary passport, military ID, foreign passport, and so on.

How can I find out the status of a transfer?

You can find out the status of your transfer on the official website of the system in the 'Transfer status check' section.

What commission does Contact charge for transfers?

The commission amount depends on the money sending method you choose. In addition, banks that issued your card may charge an additional fee.

Can I cancel a transfer and get my money back?

You can do this within 25 days from the moment the money is sent, provided the transfer has not been paid out to the recipient. To do this, click the "Return" button in your transfer history and confirm your decision.