Zolotaya Korona: contact methods

What issues can be resolved with Zolotaya Korona technical support?

You can contact Zolotaya Korona technical support primarily to resolve issues regarding the operation of the service itself. You can also check the basic terms and conditions of transactions there.

In general, you can contact the service's technical support to resolve the following issues:

• to clarify the causes of errors when attempting to make transfers;
• to clarify the causes of problems with logging into your personal account;
• to find out the current exchange rate for currency conversion;
• to find out the status of a transfer;
• to find out the terms of card-to-card or card-to-account transfers;
• to find out loan repayment terms.

How to contact Zolotaya Korona support service?

If a service user requires specialized assistance, they can contact the website's technical support. To do this, they can call the hotline, ask a question on the official website, request a callback, write on social media, or leave a review about the system's operation.

How to contact customer support via the hotline?

The easiest way to resolve your issue is to call the hotline. You can check the current phone numbers on the official Zolotaya Korona website at link.

At the time of writing, service clients can seek help via four numbers:

1. +7 (495) 96-00-555. Users from Russia can use this number for questions directly related to money transfers.
2. +7 (495) 234-28-34. This number is relevant for those who want to get help with loan-related questions.
3. +7 (495) 222-33-20. This line is for clients from non-CIS countries. Service on this number is provided in English only.
4. 1-809-38-7075. This number is relevant only for residents of Israel. Service on this line is also provided in English only.

Please note that the cost of the call directly depends on your chosen mobile operator.. 

How to ask a question on the official website?

To get help, users can ask a question on the website. To do this, they need to:

• go to the official Zolotaya Korona website at link;
• select the topic of the inquiry from the suggested list and enter the transfer number;
• enter your name, email address, and mobile phone number;
• enter the message text;
• enter the CAPTCHA code from the image;
• click the “Submit” button.

The Zolotaya Korona website states that specialists will send a reply by email within 24 hours from the moment of the request.

How to request a callback?

If a client needs quick assistance, they can request a callback on the official Zolotaya Korona website. To do this, they need to:

• go to the official Zolotaya Korona website at link;
• indicate the country they are currently in;
• enter the phone number where the call should be made;
• enter the CAPTCHA code from the image;
• click the “Submit” button.

An information center specialist will contact the user within one hour of the request. If the question concerns a sent money transfer, you will need to provide the transfer number to the operator.

How to contact customer support via social media?

The Zolotaya Korona support service operates not only via the hotline and the official website. Clients can ask a question or leave a comment on the pages of official communities in social networks and messengers.

Namely:

• on VKontakte — https://vk.com/koronapaycom;
• on Odnoklassniki — https://ok.ru/koronapay;
• on Telegram — https://t.me/koronapay.

How to leave a review about Zolotaya Korona?

Any system user can leave feedback on the service's performance, regardless of whether it is positive, neutral, or negative. A client can share their opinion about Zolotaya Korona directly on the official website.

To do this, they need to:

• go to the official Zolotaya Korona website at link;
• indicate how they made the transfer — online or at a bank or retail chain office;
• fill out the form depending on the money transfer method;
• share their opinion about the service's work, leave a wish or suggestion in a special field;
• enter a phone number and email address;
• check the box to allow the subsequent publication of the review;
• enter the CAPTCHA code from the image;
• click the “Submit” button.

To sum up. If Zolotaya Korona clients encounter various problems or questions, or simply want to leave feedback about the system's operation, they can contact technical support via the hotline, the feedback section on the official website, or social media. Users can also leave their opinion on the service's website.