Renaissance Credit: ways to get in touch

What questions can you address to Renaissance Credit's IT support?

Clients of financial and credit organizations may have questions of any nature related to loans, cards, contracts, or obtaining up-to-date information. From the bank's support, they can get the following information:

1. About debit and credit cards. In particular, about their issuance, reissue, blocking, and transactions.
2. About loans — about the terms of obtaining, interest rates, current debt, the amount and date of the monthly payment, partial and early repayment.
3. About the bank's additional services, products, and offerings.
4. About the current exchange rates.
5. About the status of accounts, cards, deposits, and loans.
6. About the working hours and addresses of branches and ATMs.

How to contact Renaissance Credit support service?

Every Renaissance Credit client can find out the information they need using seven ways to contact the support service. These include:

• call center;
• online chat;
• written request by mail or email;
• inquiry via the official website;
• mobile app;
• Banki.ru forum;
• social media.

How to contact the hotline support service by phone?

You can contact the bank's hotline operator in several ways:

1. By the toll-free phone number +7 (800) 200-09-81. This number is available to residents of all Russian regions.
2. By phone number +7 (495) 981-09-81. It is also available to residents of all Russian regions, but you can only call it from a landline. The number is also toll-free.
3. By phone number +7 (495) 783-46-00. Available only to clients abroad. Calls to this number are charged. The cost depends on the telecom operator's tariff.
4. Via a personal computer, through an online call on the bank's official website at the link — https://rencredit.ru/ .

On the bank's hotline, an answering machine responds to clients and, depending on the question, directs them to a call center specialist.

How to contact technical support via online chat?

If a bank client cannot call the hotline personally, they can seek support from an operator in the online chat on the Renaissance Credit official website. The chat is available 24/7, and the wait for a response takes no more than 5 minutes.

To get help in the online chat, you need to:

• go to the bank's official website — https://rencredit.ru/ ;
• find the message icon in the bottom right corner and click on it, after which a dialog window will open;
• in the window, you need to enter your last name, first name, and patronymic, phone number (if the client leaves the chat early, they will be contacted at the specified number), and the text of the inquiry;
• click the “Submit” button.

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How to write a letter to Renaissance Credit?

To obtain the necessary information, a consumer of banking services can send a written request via Russian Post. The client needs to write an application in free form, indicating in the header to whom and from whom it is, put the letter in an envelope, and write the bank's details on the envelope.

The letter should be sent to the postal address: 115114, Russia, Moscow, Kozhevnicheskaya Street, 14. To send an electronic application, you can use the following email – consultant@rencredit.ru.

How to contact support via the bank's official website?

You can also send your suggestion or official request through the bank's official website. To do this, you need to:

• go to the bank's official website at the link — https://rencredit.ru/, find the 'Ask a Question' item;
• specify the type of inquiry and the topic;
• if the client has a request regarding a contract, specify the contract number;
• fill in contact information so that a specialist can contact the customer;
• state the nature of your inquiry or request;
• indicate the preferred method for receiving a response.

Please note that getting a response to an inquiry or request through the official website takes longer than by phone or via online chat.

How does Renaissance Credit's support service work in the mobile app?

The Renaissance Credit mobile app can be downloaded via Google Play or the App Store. After registering in the mobile app, customers will have access to information about products, services, and features. You can also get help and additional information from a specialist there.

What is the Banki.ru forum?

Banki.ru is a website that provides comprehensive information on all credit and financial institutions. Each bank has its own support service chat. For this reason, call center employees regularly visit this forum to help those who reach out.

How to contact customer support via social media?

Renaissance Credit has pages on many social networks, such as VКонтакте, Twitter, Facebook, and Odnoklassniki. Anyone can subscribe to a group on any of these platforms and track all up-to-date information regarding services, products, features, updates, and more. You can also contact customer support via any of these social networks, where you will receive a quick and thorough answer to any question.