How to change your password in SberBank Online

Why change your password in SberBank Online

SberBank Online allows users to perform the same operations as in bank branches and at ATMs: transfer money to other subscribers, make payment transactions, and track account balances. Therefore, logging into your personal account always requires entering a password.

This does not happen often, but sometimes users need to change it. For example, if it was lost, fell into the hands of third parties, or simply to ensure data security.

How to change your password in SberBank Online

There are several ways to change your password in SberBank Online: via internet banking, through the Sberbank mobile app, or via ATMs. Let's look at each option in detail.

In the mobile app

The mobile app is an analog of SberBank Online. It provides users with all the same operations available in internet banking, including changing the password. However, it should be noted right away: through the mobile app, a user can only change the password used for authorization directly within the app itself. In other words, you cannot change your internet banking credentials there.

To change your password, you will need to:

1. Open the mobile app.
2. On the main screen, select "Can't sign in".
3. In the new window, click "Create new password".
4. Confirm the action by clicking "Continue".
5. Select an authorization method: by card number, SberBank Online login, or facial recognition.
6. If you chose one of the first two options, enter your card number or login and click "Continue".
7. Enter the SMS confirmation code.
8. Create a new password and enter it again.

In SberBank Online

To change your password in SberBank Online, you must:

1. Log in to your personal account by entering your current login and password.
2. Confirm your login with the SMS code.
3. In the upper left corner, select the "Security Settings" tab.
4. Expand the "Change Password" menu.
5. Enter your current password.
6. Create a new password and enter it again.
7. Confirm the action with the SMS code.

At Sberbank ATMs

When changing your password via an ATM, keep in mind that the value will be generated automatically, meaning you cannot specify a custom code. You can do this as follows:

1. Insert your bank card into the ATM or tap it on the contactless reader and enter your PIN.
2. In the main menu, select "Connect SberBank Online and Mobile Bank".
3. Then select "Get SberBank Online Login and Password".

You will receive the new password as text on a receipt printed by the ATM.

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What problems may arise when changing your password

The only problem a user might encounter is the ability to log in to SberBank Online using both new and old credentials. If this happens, call technical support and explain the situation.

Note.

You can do this by calling +7 (495) 500-55-50 or 900. The first number is available for calls from anywhere in the world, while the second is only for calls within Russia.

FAQ

How to register an account in SberBank Online?

You can register an account either at home via the internet or through a Sberbank terminal. In the first case, you need to open the official website, go to the registration tab, and enter your bank card number. Then you need to confirm the action with a one-time SMS customer code, create a login and password for future access to your personal account, and confirm the operation with the code once more.

Through the terminal, you can obtain a one-time login and password to access the website. To do this, insert your card into the device and enter your PIN, open the "Information and Services" tab, and click "Create one-time login and password". The requested information will be printed on the receipt.

What to do if personal account credentials fell into the hands of third parties?

In this case, simply changing your password for SberBank Online is not enough. If you suspect that your data has somehow reached fraudsters, call the hotline. During the call, an employee will block access to all accounts and functions to protect your money.