Sberbank: contact methods

What issues can be resolved with the help of SberBank's information and technical support?

Clients of a credit and financial organization may have questions that require clarification from the support service. In the bank's support, a client can receive consultation on the following issues:

• issuance and maintenance of bank cards, reasons for their blocking, and the client's actions in such cases;
• consumer loan tariffs and terms for obtaining them;
• current debt and repayment methods;
• life insurance, auto insurance, real estate insurance, and other property insurance;
• maintenance of current and savings accounts, and their terms of service;
• promotions and special offers.

How to contact SberBank's information and technical support?

To ensure that SberBank clients receive advice on their questions, Sberbank has created its own support service. Today, you can contact the specialists of the credit and financial organization in the following ways:

• by calling the call center;
• by writing in the online chat;
• by sending a written application;
• by visiting the bank branch in person.
  

  How to contact the hotline support service by phone?

  You can contact the Sberbank hotline in several ways:

  • by calling the short number 900 — this option is available only to Russian residents using MTS, Beeline, MegaFon, Tele2, Yota, or Motiv mobile operators;
  • by calling the toll-free number for Russian residents at +7 (800) 555-55-50;
  • by calling +7 (495) 500-55-50 — this option is relevant for Sberbank customers living abroad;
  • by opening the mobile application, going to the "Profile" section, then "Bank Contact", and selecting "Call the bank".

  A bot answers clients on the bank's hotline — an automated answering machine that directs the client to a call center specialist depending on the question. When calling the hotline, the client must have a passport on hand for identity verification.

  How to contact technical support via online chat?

  If a bank client is unable or does not wish to call the hotline in person, they can receive assistance from an information and technical support operator via the online chat on Sberbank's official website.

  To ask an operator a question in the online chat, the client needs to:

  • go to the bank's official website at link;
  • click on the green iridescent sphere icon in the bottom right corner of the main page;
  • type your inquiry in the "Write a message" window.

   Please note that you will receive an instant response only from the Sberbank assistant. However, you will have to wait an average of 5 to 10 minutes for a response from a human employee.

  How to write a letter to Sberbank?

  To obtain the required information, a Sberbank client can send a written inquiry via Russian Post. To do this, they need to write a free-form application (handwritten or typed), include their full name in the header, and write the bank's details on the envelope.

  The letter should be sent to the following postal address: 19 Vavilova Street, Moscow, 117997, Sberbank, Intrabank Security Department.

  To send an electronic application, you can use the following addresses:

  • For individuals and legal entities — sberbank@sberbank.ru.
  • For investors — ir@sberbank.ru.
  • For media representatives — media@sberbank.ru. 

  How does Sberbank's support service work in the mobile application?

  The Sberbank mobile application can be downloaded via Google Play or the App Store. After registering in it, the client can get help and additional information from a specialist in the online chat. To do this, you need to:

  log in to the Sberbank app by entering your five-digit password;

  • click the "Dialogues" button on the bottom tab;
  • select the chat named "Sberbank" in the window that appears;
  • type your question in the "Enter text" window.

What is the Banki.ru forum?

Banki.ru is an extensive online platform for comparing financial products from various Russian banks. Every organization on this forum has its own support chat. To find information on a question of interest, the client must register on the forum, after which they will be able to find and learn the necessary information.

The Banki.ru forum is currently the largest financial marketplace in Russia and continues to gain popularity. Employees of every bank regularly visit this forum and try to quickly answer customer questions to maintain the organization's image. Therefore, you can also ask your question or leave a complaint there.